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Tokens FAQ

Below are some questions and answers that will assist with our updated Business Banker log in options:

  1. What is a soft token? A soft token is a secure app on a mobile device that generates a one-time password each time you log in to Business Banker. It is similar to a hard token, but allows you use an app on your mobile device instead of a separate piece of hardware.
  1. How do I find the app? You may download the free soft token app by searching for “DIGIPASS for Business Banking” in either the Apple App Store or Google Play.
  1. When is a token required for log in? If you are using any of the following options a token will be required: ACH Transfers, ACH Origination, Wire Transfers, Line of Credit Advances and Bill Payments.
  2. Is there a cost to change from a hard token to a soft token? Yes, there is a one-time fee of $25.
  3. How do I change the way I log in to Business Banker? Please download and complete the form linked here then email it to or drop it off at one of our branch locations.
  4. Do I need to make any changes? No, you are not required to make any changes to your current log in process.
  5. Can some individuals at my company have hard tokens and some have soft tokens? Yes, your company can utilize both hard and soft tokens. We understand it is an individual preference and encourage you to choose the option that best fits the needs of your business and your employees. 
  6. How do I know if a user can use a password and security questions and answers to log in to Business banker? If the user that is logging into Business Banker only needs the below capabilities a password and security questions and answers can be used.
  • Viewing accounts
  • Transferring among internal accounts
  • Placing stop payments
  • Reviewing account statements
  1. When is this change effective? This change is effective immediately.

Click on the videos below to learn more about our new secure login options available for Business Banker. 

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