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Platinum Promise Service

When we can be of service to you, please contact us, and we'll return your email or phone you within 24 hours. Contact options:

  1. You may speak with a customer service representative by calling (607) 737-3711 or (800) 836-3711, Monday to Friday, 8:00 a.m. - 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.
  2. If your Debit Card has been lost or stolen, please contact us at (607) 737-3711 or (800) 836-3711 during normal business hours. After normal business hours, please contact (800) 472-3272.
  3. Or you may contact one of our branch offices. You'll find all our office locations and phone numbers on our Branch/ATM Locator page.
  4. Or you may email us by filling out the form below. This is a secure form where you may include confidential information such as account or social security numbers if you choose.

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The following is the list of holidays on which the bank will be closed:



New Year’s Day: Tuesday, January 1
Martin Luther King Jr. Day: Monday, January 21
Presidents’ Day: Monday, February 18
Memorial Day: Monday, May 27
Independence Day: Thursday, July 4
Labor Day: Monday, September 2
Columbus Day: Monday, October 14
Veterans Day: Monday, November 11
Thanksgiving Day: Thursday, November 28
Christmas Day: Wednesday, December 25