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Platinum Promise Service

When we can be of service to you, please contact us, and we'll return your email or phone you within 24 hours. Contact options:

  1. You may email us by filling out the form below. This is a secure form where you may include confidential information such as account or social security numbers if you choose.
  2. You may speak with a customer service representative by calling (607) 737-3711 or (800) 836-3711, Monday to Friday, 8:00 a.m. - 5:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.
  3. Or you may schedule an appointment online using our online scheduling tool - click here to schedule. We currently offer appointments in person, virtually, and over the phone. Branch hours have changed due to the current coronavirus pandemic - click here for revised branch hours.  You'll find all our office locations and phone numbers on our Branch/ATM Locator page.
  4. If your Debit Card has been lost or stolen, please contact us at (607) 737-3711 or (800) 836-3711 during normal business hours. After normal business hours, please contact (800) 472-3272.

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The following is the list of holidays on which the bank will be closed:



 Martin Luther King Jr. Day: Monday, January 17
 Presidents’ Day: Monday, February 21
 Memorial Day: Monday, May 30
 Juneteenth National Independence Day: Monday, June 20
 Independence Day: Monday, July 4                                                                                                                                                                         Labor Day: Monday, September 5
 Columbus Day: Monday, October 10
 Veterans Day: Friday, November 11
 Thanksgiving Day: Thursday, November 24
 Christmas Day: Saturday, December 24 & Monday, December 26