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Customer Satisfaction Survey

  • Overall, how satisfied are you with the service you receive at Chemung Canal Trust Company
  • Please indicate your level of agreement with the following statements, 5 being Strongly Agree and 1 being Strongly Disagree:

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    1. 1) Staff was friendly & professional.
      • 1) Staff was friendly & professional.
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    2. 2) Staff made appropriate recommendations based on my needs.
      • 2) Staff made appropriate recommendations based on my needs.
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    3. 3) Staff clearly explained services, rates and/or fees.
      • 3) Staff clearly explained services, rates and/or fees.
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    4. 4) Staff was knowledgeable and available to answer my questions.
      • 4) Staff was knowledgeable and available to answer my questions.
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    5. 5) The speed of loan approval was acceptable.
      • 5) The speed of loan approval was acceptable.
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    6. 6) The time to handle transactions was acceptable.
      • 6) The time to handle transactions was acceptable.
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    7. 7) Waiting time to speak with staff was acceptable.
      • 7) Waiting time to speak with staff was acceptable.
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    8. 8) Staff showed appreciation for my business.
      • 8) Staff showed appreciation for my business.
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    9. 9) Digital banking options are easy to use and reliable.
      • 9) Digital banking options are easy to use and reliable.
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  • How likely are you to recommend Chemung Canal to your friends and family? (0 - Not at all likely; 10 - Extremely likely)
  • What is your age?
  • How long have you been banking with us?
  • While not required, please consider including your contact information so we may respond to your feedback directly. If you would like to speak with someone directly, please call our Contact Center at (800) 836-3711.