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COVID-19 Updates

Throughout our 187 year history, we have built strong relationships with our customers and the communities we serve. 

As trusted financial advisors, we pride ourselves on being available and providing advice and solutions that are best tailored to your specific needs. During these difficult times, don’t hesitate to reach out to your branch manager, your relationship manager, and any of our more than 360 employees. To help make this transition easier to navigate, we've put together a list of updates on branch availability, account assistance, fraud protection, and more.

If you need to get into contact with us, we suggest doing so by email or by telephone.  If you don’t have the contact information for one of our employees or are not sure who to connect with, please reach out to our Contact Center, (800) 836-3711.  They will put you in touch with something that can assist you. 

(Last Updated 3/24/20)

Branch Availability

To exercise an abundance of caution and to practice greater social distancing, effective Monday, March 23 at 8:00AM, all Chemung Canal Trust Company offices are currently operating using the drive-thru windows only, with the exception of some offices that will remain closed temporarily. Click on the button below for a full list of available branches.

View Branch Availability

 

Digital Banking Options

While we pride ourselves on offering the highest level of personal service, this may be a time when you feel more comfortable making a deposit, transferring funds, paying your monthly bills, reimbursing your friends and family, or searching your transaction history from the comfort of your home, 24/7. Learn about all of our digital banking services by clicking the button below.

Web & Mobile Banking Services 

 

Account Assistance

Loan Payment & Hardship Assistance
We know how impactful COVID-19 has been on our employees, our customers, and the communities we serve, and we are here to help you through these difficult times. Click the button below to get started or reach out to us directly by emailing [email protected]gcanal.com or calling us at (800) 836-3711. 

Loan Payment and Hardship Assistance

 

Your Insured Deposits

Deposits will continue to be protected up to at least $250,000. To learn more about your insured deposits, click the button below.

Insured Deposits Q&A 

 

Fraud Protection

We want to share some tips and information on how you can be vigilant as the potential for virus-related scams grows. Click on the button below to learn more about the common scams we have seen, along with ways to protect yourself. 

How to Avoid COVID-19 Fraud  

 


As always, if you have any questions or concerns, we are here for you.  Please reach out to our Contact Center at (800) 836-3711 for assistance.