When we can be of service to you, please contact us, and we’ll return your email or phone you within 24 hours.
- You may speak with a customer service representative by calling (607) 737-3711 or (800) 836-3711, Monday to Friday, 8:00 a.m. – 6:00 p.m., Saturday 9:00 a.m. – 1:00 p.m.
- If your VISA® Debit Card has been lost or stolen, please contact us at (607) 737-3711 or (800) 836-3711 during normal business hours. After normal business hours, please contact (800) 472-3272.
- Or you may contact one of our branch offices. You’ll find all our office locations and phone numbers on our Branch/ATM Locator page.
- Or you may email us by filling out the form below. This is NOT a secure form, so please do not include confidential information such as account or social security numbers.