When we can be of service to you, please contact us, and we’ll return your email or phone you within 24 hours.
- You may speak with a customer service representative by calling (607) 737-3711 or (800) 836-3711, Monday to Friday, 8:00 a.m. – 6:00 p.m., Saturday 9:00 a.m. – 1:00 p.m.
- If your Debit Card has been lost or stolen, please contact us at (607) 737-3711 or (800) 836-3711 during normal business hours. After normal business hours, please contact (800) 472-3272.
- Or you may contact one of our branch offices. You’ll find all our office locations and phone numbers on our Branch/ATM Locator page.
- Or you may email us by filling out the form below. This is a secure form where you may include confidential information such as account or social security numbers if you choose.
The following is the list of holidays on which the bank will be closed:
Memorial Day: Monday, May 28
Independence Day: Wednesday, July 4
Labor Day: Monday, September 3
Columbus Day: Monday, October 8
Veterans’ Day: Monday, November 12
Thanksgiving Day: Thursday, November 22
Christmas Day: Tuesday, December 25