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COVID-19 Loan Payment Assistance

Loan Payment and Hardship Assistance

We know how impactful the coronavirus (COVID-19) has been on our employees, our customers, and the communities we serve, and we are here to help you through these difficult times.  

If you have a loan with us and are experiencing financial difficulties due to the coronavirus pandemic, we are offering payment assistance to help ease your financial burden.  If you need to discuss payment assistance, please contact us directly at [email protected] or by phone at (800) 836-3711.

The following loan types are eligible:

  • Consumer
  • Home Equity Loans
  • Home Equity Lines of Credit
  • Mortgages

How to Request Loan Payment Assistance 

If your loan is paid via Auto Pay, please start this process at least seven (7) business days prior to your regular due date.

1. Email us at [email protected]

2. Call us directly at (800) 836-3711

3. Submit your contact information below

4. Mail your written request to Chemung Canal Trust Company, ATTN: Resource Recovery Department, P.O. Box 1522, Elmira, NY 14902


Digital Request Form